Ordering

How do I become a resource international dealer?

Just click on "dealer" in the top navigation.  This will bring you to our new customer registration page.  There you will provide us with basic information about yourself and your company, choose a user name and password, and then submit for our review.  Soon after you will receive confirmation of your registration...and enjoy full access to detailed product information as well as your cart for placing orders.

What is the minimum order amount?

All initial opening orders require a minimum purchase amount of $125.00.  There is no minimum $ amount for reorders.  We only require that you order by case pack quantities.

What are case pack quantities?

Our products are packaged in specific selling quantities that we refer to as case packs.  When ordering, it is necessary that all items be purchased in increments of their particular case pack quantities, which are provided on the product detail pages of this website.  We cannot break case pack.

How can I locate products on this web site?

Search "Our Brands" by clicking on the brand tabs: ri cargo®, ri etcetera or ri custom-made.

Search collections under each brand by using the drop-down menus and click on a collection to view.

Search "Products For" by clicking on WorkPlaces, HomeSpaces, Packaging & Novelties, or Hospitality & Visual Merchandising.

Search by product category using the drop-down menus under WorkPlaces, HomeSpaces, Packaging & Novelties, and Hospitality & Visual Merchandising.

Search by product name, number or key word.  Enter any of these in the search box located on either the top or bottom of the page.

How do I purchase special order or custom products?

Just call (1-888-927-9052 x 15) or e-mail (info@r-i-inc.com) customer service and we will be very happy to assist you!

Shipping

How long will it take to ship my order?

Our typical turn-around time from receipt of a confirmed order is 1 to 3 business days.

What are your shipping terms?

All shipments are made FOB Edison, New Jersey Warehouse.  Freight charges will be prepaid and added to your invoice.

What method of shipping do you use?

We will always ship via the best and cheapest method.

What if there is a discrepancy with my delivered order?

Any discrepancies with received product must be reported within 48 hours of receipt; and damage(s) or shortage(s) must be noted, at time of delivery, on your Delivery Acceptance Form in order for us to process the appropriate credit. 

Do you ship back orders?

We will keep your back orders open and ship when available, unless you specify otherwise.

Product

Are the product dimensions as provided on the product detail pages "inside" or "outside" dimensions?

They are "inside" dimensions.

Add 1/2 inch to each inside dimension for boxes with lids and add 1/4 inch to each inside dimension for all other products.

What factors may affect product color or appearance?

The color on your computer screen may differ slightly in shade from the actual color of the item due to the specifications of your color monitor.  According to Pantone, one of the leading authorities on color, "even the most advanced monitors require adjustments for different lighting conditions and environments to maximize their performance."

Please also note that cargo® brand products are made of a fiberboard which is a 100% recycled post consumer material.  Slight color variations are a special characteristic of this material.  It is also possible to see unique "flecks" and fibers in the board, proof that it is a genuine recycled product.

Is the fiberboard used in cargo® products acid-free?  

Yes, it is considered acid free because the board is neutral as a result of a buffering process which renders the pH value in the range of 7.3 to 7.6 (a pH value between 6 and 8 is neutral).  A substance that is "acidic" has a pH of 6 or less and "basic" with a pH over 8. 

Is the fiberboard used in cargo® products environmentally friendly?

Yes, it is an ecological product made of 100% post consumer recycled material; and the cargo® products themselves are recyclable.  In addition, our manufacturing is ISO 14001 certified and follows international environmental standards for producing such product based on environmental goals.

Security

Is the resource international website secure?

Be assured that the resource international website is, indeed, secure. There are two things you should look for in our or any secure website.

a) Take a look at the address bar and make sure that you see https:// and not just  http://. This is a sign that our website is using secure hyper text transfer protocol.  You  will see this anywhere we are requesting you to input information.

b) Take a look at the bottom right hand corner of your Internet browser. There you will see a padlock icon. By placing your mouse over the lock, you will see the websites level of encryption. For the greatest security, you should see SSL Secured (128-bit).

 

Is the resource international shopping cart secure?

You can shop at www.r-i-inc.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

www.r-i-inc.com is registered with the Authorize.Net Verified Merchant Seal program.